What to expect when visiting the NNMCC
Nikkei National Museum & Cultural Centre is reopening to the public on June 2, 2020 under enhanced health and safety protocols. To our visitors, please:
- self-screen before visiting us; follow posted signage and staff instructions to maintain physical distancing and health measures; minimize touching of surfaces.
- read below for an outline of what to expect when visiting the NNMCC, as we update throughout Phases 3 of BC’s Restart Plan.
- anticipate changes to our regular hours of operation as we gradually reopen.
Before you visit
- Consider your personal risk factors. Self-screening tool: https://bc.thrive.health/covid19/en
- Consider personal risk factors of others. Vulnerable community members live and visit the area around Nikkei Place. Please respect social distancing measures.
- Please do not visit the centre if you have symptoms of a cold, flu, or COVID-19, or have experienced symptoms within the last 10 days.
- Hi Genki, located in Robert Nimi Nikkei Home, remains temporarily closed to the public.
- Make an appointment if you would like to donate items or meet with staff. Current conditions require advance notice for staff to prepare to receive your donations.
- Check for updates regarding changes to our regular programming. Weekly programs' statuses can be found here.
- Visit us from home: exhibits | online shop | fun + education
When you visit
- Be prepared to take the stairs, if you are able. The elevator will be reserved for one individual or household group at a time. There is a staircase from the underground parkade that leads to just outside the west side door near Suzuya Japanese Market.
- Enter through the main entrance. The west side door will be exit-only. The main entrance will have designated entry and exit sides.
- Stop the spread – bow instead! This is a great time to practice the Japanese custom of bowing during greetings.
- Wash your hands frequently and thoroughly with soap and warm water. Washrooms are located on both the ground and 2nd floor. Taiken exhibit located on the 2nd Floor is one-way.
- Follow signage indicating physical distance and directions, entry and exits, and protocols. Avoid over-crowding hallways and other spaces such as the gallery.
- Cough or sneeze into your elbow. Wear a mask at your discretion.
- Wear a non-medical mask or face covering at your discretion as an additional precautionary measure. Masks are not required to visit our centre when following signage and keeping physical distance.
What we are doing
- COVID-19 Safety Plan
- High touch surfaces are cleaned regularly throughout the day while the centre is open to the public.
- Each room in the centre, including the museum gallery, shop, elevator, dojo, and multipurpose rooms, has a new lower occupancy limit which will be enforced.
- Some hallways are now one-way to facilitate physical distancing. Please follow posted signage.
- Staff are available by email when working remotely, and can be available by phone or in-person by appointment when needed.
Resources about COVID-19 and for anyone experiencing cold, influenza, or flu-like symptoms:
- The toll-free number for non-medical information related to COVID-19, such as travel recommendations and physical distancing is 1-888-COVID19. Texts can also be sent to 604-630- 0300.
- Persons experiencing cold, influenza, or COVID-19 like symptoms should self-isolate for a minimum of 10 days after symptoms begin and until symptoms, including fever, resolve.
- The BC COVID-19 Symptom Self-Assessment Tool can be found at https://covid19.thrive.health. If you have medical questions, call 8-1-1 and seek appropriate medical advice.
- The BC COVID-19 app is available at: